They can also create an investigation ticket to look further into why you're unable to update your EFTPS Internet password. I understand you already contacted them, however, they have the tools to securely check your account. If the issue persists, I recommend reaching out to our Support team. When everything is all set, you might want to check this link for guidance on how to check the status of your E-Pay: Check e-file or e-pay status. You can also check this article for more details: Update your EFTPS Internet password. Fill in any other missing information, and select Submit when done.Enter your 4-Digit PIN and new EFTPS Internet password.Clear the Remember My Information for next Time checkbox.Verify that E-payment is selected, and select E-pay.In the Pay Taxes & Other Liabilities section, select the federal liability to e-pay, and select View/Pay.Go to the Payroll Center, and select the Pay Liabilities tab.Once done, here’s how to update your EFTPS password: Keeping your software updated prevents unexpected issues within the program. When using E-Pay in QuickBooks Desktop (QBDT), you’ll need to update your password to match your EFTPS password each time you make an e-payment.īefore we change your EFTPS password, let’s update your QuickBooks to the latest release and download the latest tax table update. I’ve got some troubleshooting steps we can perform to get around this issue. Allow me to help and make it up with you. I can see the importance of filing your Federal Tax payment on time, know this isn’t what I want you to experience with us. Intuit - is there any way of skipping the front line tech-support soldiers and going straight to a live, human, high-level tech support engineer who would have already read this thread and can take it from there? Or could you just pass this along to one of them so they can find the real issue and report back? I know tech support has to take you through all the mundane steps, but dear god. hours later I get off the phone and am no better off. I've been dragged through that process one too many times. I'm not going to waste my time on a support call. Was hopeful about resetting pasword on EFTPS website, then trying again in QB while unchecking the 'remember' box. Still rejecting - had to manually pay through EFTPS I did everything in every post in this thread - none of it worked. I'm hoping they will continue that understanding at least through this first annual change.Īs of its also happening to me after following all suggestions on this thread. The government had been pretty understanding of the situation last fall when they instituted the change. The next time you pay federal payroll taxes, take care of each of these steps, then mark your calendar for next year, because it will happen again!Īlso, you can send a request for a waiver of penalties, citing the situation, in response to the penalty notice. Since QB doesn't allow you to update these unless you are actually making a payment, and won't show you what is stored there at any time, this can create extreme frustration. Then when you next pay your taxes through QB, you will need to update the saved credentials on the payment confirmation screen. You will need to log in to EFTPS and change your password. They will NOT tell you this on the EFTPS website, and your existing password will still work to log in there, even though it is expired for QB payment purposes. Just adding information for all on this thread - EFTPS now REQUIRES a password change every 13 months for those of us paying through a 3rd party platform like QuickBooks Desktop.
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